Shipping & Returns

Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.

 

SHIPPING OUTSIDE AUSTRALIA

For shipping outside of Australia, we use Australia Post’s International Delivery Service. Once your parcel has been dispatched a unique tracking number will be sent to your email address. You can track your parcel at https://m.auspost.com.au/view/tracking

 

All deliveries must be signed for. If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect.

Once an order has been shipped and tracking details emailed to you, voopit is no longer responsible for items shipped. Please contact with Australia Post if you have any delivery issues.

 

 

CHANGES TO YOUR ORDER

Once your order has been sent we are unable to make changes or cancel your order. If you have made an error in your delivery address please email us at govoopit@gmail.com with the correct address. If your order has already been shipped we are unable to accept responsibility for delays in delivery or lost goods.

If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is correct. Shipments which are rejected by the receiver will result in the customer incurring redirection fees. In the instance that a shipment is rejected by the receiver, it is the customer’s responsibility to contact us to notify us of the situation.

 

Regular Post

Australia Post Regular – 3-10 days from the time of shipment, depending on your location.

Australia Post Express – 1-5 days from the time of shipment, depending on your location.

All deliveries must be signed for.  If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect.

CURRENCY, TAXES AND DUTY

Please note that all product prices indicated and payments made on this site are in Australian Dollars.

All international customers are responsible for the customs rates within their own country. voopit will declare total value paid on international shipments and must include an invoice for customs should they require it.

 

SHIPPING COSTS

All costs in Australian Dollars

Australian orders flat rate – $9.95

New Zealand orders flat rate – $15

International Orders flat rate – $35

CUSTOMER SERVICE

For all online customer service and order enquiries, email us at govoopit@gmail.com

Return & Refund Policy

Returns are accepted as long as the item is in the same condition in which it was received.

Items can be returned for another item, or for store credit. 

 

Items that are NOT eligible for return or refund. 

Custom Items

Clearance

Pre-loved


Please contact us before returning any items at govoopit@gmail.com.

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